Footwear guide in asking into the store customers, the language must be civilized, polite, sincere, cordial, with appropriate address good first sentence. What can I do for you, madam, Sir Tactfully use language, become active.
1. Taking the initiative to ask questions leads to customer disgust. If a customer walks up to the counter, the clerk asks what can I do for you? Customers hear this question not only do not accept, but also ask the clerk: don’t buy can’t you see? It was awkward on both sides.
2. Due to busy business or affected by other objective conditions, sometimes the salespeople can’t take the initiative to question every customer.
3. Some customers only look at the goods, salespeople ask is not, do not ask is not. In these cases, we need to find the right time to interview. When the customer stops at the counter, when the customer touches the shoe or discusses with other customers, when the customer comes to the counter with money, it is a good time for the salesperson to ask the customer.
The language must be civilized, polite, sincere, kind, with the appropriate name good first sentence. What can I do for you, madam, Sir Tactfully use language, become active. Such as COUNTER clerk IS sort GOODS, did not pay attention to the counter came to the customer, then the customer rushed to the clerk shouted: YOUNG lady, take this dress over to me to see. The SALESPERSON SHOULD IMMEDIATELY PUT DOWN the goods to come over, put down the clothes side asked: YOU wear or others wear?
This question is tactful, from a passive answer to an active question, can lay the foundation for the smooth process of the whole service. Be flexible and improvise.
Sales techniques for selling shoes
First of all, we are selling shoes, must learn to recommend some of our personal feel suitable for customers who wear shoes, this is very important, because we have been waiting for customers to choose, it is very slow, and some customers due to not find shoes she wants, she can even choose to leave due to time reasons.
When we sell shoes, we try our best to give customers a comparative status. If customers think they want to buy a style, we can offer them similar styles to choose, which can make them more selective and increase the probability of buying.
When selling shoes, we also need to make our customers try on them as much as possible, because although they are always looking at them, they will not know whether they are suitable for them without trying on them. In the process of trying on shoes, the probability of customers buying them can be increased, which we need to know.
When we sell shoes, we also need to carry out collocation recommendation, which can also improve the probability of sales, especially shoes with sportswear, we can let customers try sportswear, once customers feel satisfied, then our shoes and sportswear can be sold.
When we sell shoes, we also need to put some fashionable and popular shoes in conspicuous places, so as to attract customers better. We can tell customers that these shoes are very popular this year and the sales volume is also high, so as to make customers more willing to buy them.
Leather shoes FAQ answers
1, customers said the front of the leather kick will not break the skin, and our shoes are easy to break: (not with customers in the real leather and non-real leather argument, at the same time should remind customers in wearing to pay attention to the maintenance of leather shoes, avoid collision and scratch) Any leather is very soft, leather shoes are fine products, no matter how good the shoe kick to the hard will be damaged, usually you should pay attention to maintenance, avoid collision and scratch.
2, customers are worried that the patent leather is easy to scratch: tell customers as long as usually wear appropriate attention, such as not climbing, etc., the patent leather itself has a protective film outside the cortex can play a good protective role, usually pay more attention to it!
3, some leather special hard pinch feet, how to wear will not be soft, stretched is useless (or some heel some grinding feet) : it is suggested that the commodity department to distribute a certain amount of wax, can effectively prevent grinding feet. For the leather is particularly hard, you can tell customers that this is a natural phenomenon, new shoes and human feet have an adaptation process, wear a few days will be fine!
4. Customers often ask us to do activities every day, 365 days a year? (or a price reduction on shoes you just bought?) Our COMPANY WILL do some activities to offer new and old customers from time TO time, and our company has not played advertising, the company will save the advertising cost to the consumer. The price is low, the style is good and the quality is guaranteed. Why don’t you take advantage of this time to buy more pairs?
5. Customers often ask us how to calculate the discount price of retail price: we can clearly tell customers that this is a unified activity of the company! If there is a marked retail price of the shoe can be calculated to tell the customer, how much is the activity discount now, often this kind of customer is more concerned about the price of shoes!
We are a shoe supplier in China, mainly engaged in: sports shoes wholesale, casual shoes wholesale, children’s shoes wholesale, stock shoes wholesale, work shoes wholesale and so on, if you have demand can feel free to contact us!